another fine mess (morgan) stanley
everything needs a fekkin security password or pin ... including credit cards ... opened a credit card account with morgan stanley back at beginning of 2004 (0% interest offer), registered, then never had to talk to them again until 15-16 months later when i discover i can track the account via their website ... it asks me for a security password ... fek it, no idea (made up a number once, never wrote it down because that's insecure, then surprise surprise it slips from mind) ... so decide to call them ... go through the various "no i am not a terrorist money launderer" stages of inputting numbers until i get to a human being (loosely speaking) ... before i can tell her the problem (don't know my security thingie) she screetches a demand for full name at me, then the security password. "ah now, that's exactly why i'm..." more officious jobsworthery followed ... once i got her to shut up so i could explain, i ask can i change it on the phone? no. i have to write to them. do they accept emails? no. how will they know it's me if i post a letter? no response. i hang up and fire off an email. 48 hrs later, no reply. i send another. a week later no reply. i give in and snailmail the bastards in glasgow. a pro-forma non-response to my emails then turns up in the post "promising" a response inside ten days. still waiting. aaaargh
( writerblock ... embedding disabled by request on, Sun 15 May 2005, 14:47, Reply)