IT "efficiency"
I used to work for a news agency, and my department shared a floor with IT. I sat on the edge of our section, so that my monitor was back-to-back with an IT bod's monitor.

One day they changed the way that IT enquiries were dealt with. Our previous system of shouting "Oi! Four Eyes - I can't access my email." had been replaced with an elaborate new system of calling IT to log a fault, and then waiting for a call back from one of the IT guys, who'd tell you to try restarting your machine before letting you know how long it'd be before someone could come and deal with the problem in person.

Even though I was sat not 2 metres away from the guy that took most of the calls, I still had to ring him. And the f*cker delighted in putting me to the bottom of the list every single time, even though I could see every last one of them playing Freecell or reading Snopes.
(dandelionburdock, Mon 16 May 2005, 1:18, Reply)