Similar to downhill without brakes
and more about systems and processes really, I spent a very irritating afternoon being passed around various spackfest call centres as a standing order (which I had taken a previous morning off work to arrange, specifically to ensure the money WOULD be in the account on the day it was meant to) had in fact, not turned up in my flatmate's account.
But the money had left my account.
After their central call centre couldn't help me as I had "telephone banked 3 times without using my password" (what password??) I called my branch who didn't pick up so I got diverted to my branch's "support centre".
By this point, I'm absolutely livid, I explain my situation and ask quite calmly (considering) where the money is, if it's not in my account and not in the account it's destined for. "Is it earning NatWest a nice bit of interest in the meantime?" I ask disinterested fickwut at the other end of the 'phone line. Cue *click* (your call is being transfered) "Hello, I'm Mrs. Brightandcheery, branch manager, how may I help you?"
(smack rabbit, Wed 18 May 2005, 13:07, Reply)