Dear Twunty Travel Company
(I thought that posting this complaint letter I have sent to my tour operator and as they have not read it yet (Sent with read receipt). Hopefully a few B3tans also may be able to help me with what to do to regarding getting a refund)

Dear Travel Company

I have booked a holiday with you to visit one of your chosen destinations and have been calling to confirm a few details. I originally called you to give you the last payment towards my package and also to ask you a few questions regarding the email I received from your PR department about places of interest in my upcoming destination such as the mountain ranges, the newly constructed night attraction that is clearly some manmade eyesore (despite your claims of it to be natural), a number of links to information on walks through the grassy meadows and other things similar.

After a few calls came back as a deadline I just classed that as a problem with the local exchange and decided to leave it a day or so. Two days later and I tried again but I got the same deadtone, I then tried all other forms of communication with the head office but to no avail. Your website is now down and all emails have remained unopened (I send all outgoing emails with a read receipt).

With less than a month until my holiday I am now starting to get worried as you seem to have disappeared off the face of the planet as all other offices that I have tried have also had the dead tone too. I know that a number of companies have been affected by the credit crunch but you are a global company for god’s sake, I haven’t seen you announced as bankrupt on the news. Could you please contact me with notification of a refund or at least a number to call to finally pay off my tickets and get ready for my holiday.


Regards



Mon

PS Regardless of whether I do get the money back or go on holiday I swear that this is the last time that I will be using Alderaan Travel Services Ltd. Your planet may look pretty nice but this experience has really put me in a foul mood.
(mon bison powered by magnets, Wed 10 Mar 2010, 16:00, 3 replies)

I had similar problems with them recently.
I got through to an answering machine, but apparently it wasn't the answering machine I was looking for.
(apeloverage committed the vile act of onanism on, Wed 10 Mar 2010, 16:11, closed)

and the hold music is terrible...
It's like as if millions of voices suddenly cried out in terror and were suddenly silenced.

(Good one by the way, had me right to the end!)
( Sunburn Go on.... It's character building!, Wed 10 Mar 2010, 17:03, closed)

I was very dissapointed with the excursions I had booked through this company. I was assured I would be going to a small moon. But it wasn't
(countwilfredthehairy i wasn't born to live, Wed 10 Mar 2010, 17:20, closed)