Painful memories
Since starting my own business I've had two instances of this:

- the French Yellow Pages, who practically bollocked me out for not wanting to buy advertising space from them. Fortunately I noted the time and date of the call and wrote the call centre manager a nice incendiary letter, enabling him to identify the phone monkey in question and send me a grovelling apology;

- a frozen food delivery service that calls you every week to take your order. This would be a bit too hard-sell for me to begin with, even if they didn't call at 19:30, but when I told them I'd be placing my orders online from now on they threw a huge hissy-fit. Yes, I am aware that the phone monkeys will become surplus to requirements if I order via the internet. No, you may not blackmail me emotionally into ordering over the phone every single week because it keeps you in employment. There are other jobs around.
( .Yeti., Thu 28 Jul 2011, 9:48, Reply)