sodding egg bastards
I cancelled my credit card a year ago, but they didn't tell me that their card protection (which as far as I was concerned was just an extra they added on themselves) was actually provided by a different company. although the card was cancelled and I cancelled the direct debit from my current account, they still paid out the £29 premium for protection on a cancelled card.

well, when I found out what had happened I called the card protection people and cancelled. they've obviously had this before from egg so they credited the £29 back onto my account. here's the funny part - egg had told me that the balance of my account was £29, so when I got that back from the protection people a few days later I assumed that would be the end of it, but now I find that they've slapped a £16 charge on between telling me the balance and having it paid off.

so, a quick message to them in the strongest possible terms saying that this is their snafu and to clear it up has hopefully worked. makes me glad I know the word Ombudsman, cos that shits people up :)

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( yes yes yes man oi mate, someone's writtten 'bum' on your neck, Mon 19 Feb 2007, 18:18, Reply)