I used to work for Oddbins.
Many of you may remember the chain, but for those who don't , it was a wine shop which was generally aimed at taking the bullshit and snobbery out of the wine trade. And, by and large, it was quite good at it. It was particularly known for the expertise, and eccentricity, of its staff. I worked in a few shops for them, but probably the most memorable was the Swansea branch. It was great fun, as the manager was a militant Welsh Nationalist, and was also involved in never-ending union disputes with head office. To successfully do either of these things, you need a good sense of humour.
There were plenty stupid customer questions ("do you have any red Chardonnay?" stands out), but his customer service was a joy to behold. Such as the incident when two little old ladies wandered in and started peering at the sherry display.
Boss asks, in his helpful and friendly manner, if he can help.
"No thanks, luv, just having a quick look" comes the knee-jerk response. Boss nods, goes "ok" and pauses precisely three seconds before gently gripping each by the shoulder, saying "RIGHT! That's long enough!" and making as if to steer them back out of the door.
Fortunately, he did it in such a way as to make it clear he was kidding - the two old dears pissed themselves laughing, bought a bottle each, and promised they'd be back next time. Could have been rather unfortunate if they'd not seen the funny side of it, though - not something I'd have tried in the shop in Henley...
( wynoh kills threads by his mere presence, Sun 13 May 2012, 10:47, 2 replies)

Red Chardonnay? Why not.
www.blueridgenow.com/article/20070114/NEWS/701140360
( Ghoti Fingers, Sun 13 May 2012, 11:03, closed)

Would be interesting
but it couldn't be marketed as that in the EU for legal reasons.
( wynoh kills threads by his mere presence, Mon 14 May 2012, 7:55, closed)