I refused to fly on them after they were so crap 8 years back
I made this one exception. Never again. This was one of a huge catalogue of major errors on both flights.

Including sitting a 4 year old daughter 10 rows away on her own. Tickets in the correct name but the names on the plane log showing all children had the same name so they couldn't fly. Virgin error, not ours.

Over booking 100 passengers and then having to put up families overnight - a scheduled flight - not a tour plane
( Enigmatic ™                 Voice No More                  ©, Wed 27 Aug 2008, 12:37, archived)