I'd ask him why he thought that.

( Wicca'd Witch needs ideas for a new sig on..., Tue 14 Oct 2008, 18:25, archived)

and ask after his toaster? ;)

( Fluzzy namby-pamby pudding and pie, Tue 14 Oct 2008, 18:26, archived)

It's such a simple technique
but the concept has really made complaint handling a doddle :)
( Wicca'd Witch needs ideas for a new sig on..., Tue 14 Oct 2008, 18:29, archived)