Sounds like the practice isn't using it properly.

(Nicki Minaj, Fri 12 Feb 2021, 9:27, archived)

Definitely not
The 2 decent receptionists left when the old doctor retired and the ones they've got there now are less than useless
( Smash Monkey 2 Anyone know a good therapist in South Africa?, Fri 12 Feb 2021, 9:36, archived)