
but I am struggling to blame BP for the mistakes of third parties.
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Mon 21 Jun 2010, 15:28,
archived)

they're the ones that said "Yep, this is us". It worked fine up until the point where things went wrong.
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Mon 21 Jun 2010, 15:33,
archived)

The idea that paying someone else to do something, somehow absolves you of all responsibility. A bit like paying a hit man.
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Mon 21 Jun 2010, 15:37,
archived)

Imagine if a bank outsourced a call centre who accidentally gave away your banking details to a stranger. Your gripe is not with the outsourced company, it's with the bank. Sure, if it happens a lot then internally the person who made the decision might get a beating and the company might lose the contract but that's not your problem.
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Mon 21 Jun 2010, 15:42,
archived)