Thank you sir.BTW Dr. Phil's posts are temporarily knackered due to the supreme crapness of BlueYonder, yes kids, that's BLUEYONDER BROADBAND INTERNET from TELEWEST, who have not only killed our 'free' webspace, and cut me off for four hours this afternoon, but have also (get this) cut off the entire of Tottenham and Haringey's telephones.
A class act.
Fuck Telewest.
(,
Sun 14 Apr 2002, 21:48,
archived)
A class act.
Fuck Telewest.
Just after we got BY...they had a fire in their Edinburgh exchange and cut off everyone for 12 hours.
Generally, however, I find it pretty reliable.
My advice is complain a lot. Don't phone - life's too short and you speak to a monkey. Write to the CEO (Adam Singer, in Liverpool), state all the facts, question his claims abouit customer service (see Telewest website, CEO interview videos) and say you're copying the correspondence to Oftel.
We got all our installation charges refunded, plus the money to fix our TV (yes... their dickhead "engineers" broke it), and a month of tv and BY free.
(Generally, however, I find it pretty reliable.
My advice is complain a lot. Don't phone - life's too short and you speak to a monkey. Write to the CEO (Adam Singer, in Liverpool), state all the facts, question his claims abouit customer service (see Telewest website, CEO interview videos) and say you're copying the correspondence to Oftel.
We got all our installation charges refunded, plus the money to fix our TV (yes... their dickhead "engineers" broke it), and a month of tv and BY free.
chaotic_illuminator proud spacehopperist,
Sun 14 Apr 2002, 21:52,
archived)
I've had this conversationwith you before, I think?
I plan on complaining again, once they reconnect my sodding telephone(!)
I work from home, so if it ain't fixed by tomorrow 9.00 they can count on a seriously pissed off womble giving them some major grief.
(,
Sun 14 Apr 2002, 21:57,
archived)
I plan on complaining again, once they reconnect my sodding telephone(!)
I work from home, so if it ain't fixed by tomorrow 9.00 they can count on a seriously pissed off womble giving them some major grief.
er... yes...I think I did rant and rave on here before...
I'll email you the text of my legendary complaint if you like. I was very pleased with it. And it did get us £160 or so back...
The key is not to bother phoning - write and they HAVE to deal with it.
The whole cable industry has such a bad name that they will do anything to shut you up if you're noisy enough.
(I'll email you the text of my legendary complaint if you like. I was very pleased with it. And it did get us £160 or so back...
The key is not to bother phoning - write and they HAVE to deal with it.
The whole cable industry has such a bad name that they will do anything to shut you up if you're noisy enough.
chaotic_illuminator proud spacehopperist,
Sun 14 Apr 2002, 22:01,
archived)