Situation-action-result.
Whenever they ask a question, follow the format 'This is what the situation was, this is what I did about it and this was the outcome'.
It's all anyone wants to hear, but people hardly ever answer properly.
Even if they were there when it happened, follow the same format. Don't assume they remember it.
( ,
Tue 17 Jul 2007, 10:22,
archived)
It's all anyone wants to hear, but people hardly ever answer properly.
Even if they were there when it happened, follow the same format. Don't assume they remember it.