They probably assigned the ticket to someone who's on holiday.
(
evil_andy Stick stick stick stick sticky sticky stick stick, Thu 18 Nov 2021, 9:31,
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he solution may have been available the same day but it costs money so there must be many meetings and attempts to persuade the supplier to do it for less
that or the relevant emails were mis-addressed to the wrong person by someone using auto-complete*
*from bitter experience
(, Thu 18 Nov 2021, 10:43, Share, Reply)