I'm with HSBC
And I find them pretty good. I've not had any issues wih overdrafts or charges from spending too much moneys as I've tried my utmost to only spend the money I have (or was given by the LEA), so my stories involving banks would be lacking in the random charges department.

But yes, my old branch was good. The people were helpful and friendly. Same with my second branch. Then HSBC decided to move out of this mansion of a bank building into some glass pod down the road with no tellers, but dozens of cashing in/out machines, PCs and phones. It makes it a real pain in the arse if you lose your card as you need to phone upstairs using their machines (My mate was told to stand in the corner while they sorted out some cash to take out of his account without a card)

However, being a grumpy bastard, it's good to know that you can do all your cash handling tasks, such as paying in or out and checking statements, without having to talk to a single person.

Natwest on the other hand are a bunch of tits, as they don't seem to want to transfer my ISA from Egg so they get their grubby mitts on my cash. It's not that they can't, they just haven't.
(Stu in the hat is frothing at the gash, Mon 20 Jul 2009, 1:10, 1 reply)

Yup, that sounds about right.
My local HSBC branch rennovated itself a couple of years back. Now the two remaining tellers are hidden right at the back, and the front of the bank is under the watchful eye of a plastic-grinned woman who intercepts people on the way in, and gets very upset if you tell her you don't want to use their swanky machines.
(Uncle Comrade, Mon 20 Jul 2009, 13:55, closed)