More BTBTBTBT
After our Call Center Director changed we got imposed on us her 'pet' as Call Center Manager a certain Nick [email protected] like Michael Vaughn and spoke like Dale Winton. he was the worst bully I have met...The racist twat managed to get all the black or asian managers either sacked or moved to other call centers, one guys mother was dying of cancer and he was off on compassionate leave. Nick Wa@ker said that unless he called in EVERY DAY from the hospice he would be sacked...Luckily his girlfriend worked there and so I gave her a heads up to get him to sort things out with the agency( which he did thank god!!)...He used to advise us all not to rule people by fear and then proceeded to do so by implementing disciplinary proceedures on everybody who didn't hit targets all the time.....
Now in the job we did, we had to stop customers going to other companies and flog them stuff at the same time...No problem...Save lots of customers get lots of bonus get BT lots of business...However where as our bonus was based on whatever we sold, Nick Wa@kers was based on selling a cross the board selection of all targets...So instead of just encouraging advisors to sell as much as possible he wanted advisors to sell all the tatty shite products BT had to offer..And if they didn't=SACK THEM...So you had good salesmen saving lots of customers and making BT and themselves lots of money being bollocked because they havn't sold a Value plan 3.5 that week....

And I knew he was doing this just so he could get HIS bonus : he destroyed morale, lost lots of advisors and made all the line managers (including me) look utter c@nts...

I really hope the bastard gets cancer ....

Sorry a bit of rant but an utter twat...
(archstanton The gold is next to me....leave me be, Thu 24 Jan 2008, 17:30, Reply)