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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Oh the joys
of working at Directory Enquiries.

"Sheer*something* in Hangar Lane, please."
"Could you spell that please, sir?"
"No."
"You don't know how it's spelt?"
"I'm dyslexic, what do you want from me?"

"March"
(I thought it was that but couldn't quite hear it, so...)
"How do you spell that?"
"Like the year."

"Could you text the number to me please?"
"Er, you're not on a mobile, are you?"
"Oh.. no.. whoops!"

"Shngjhjsnjdn in ahsudihsjandj."
"Er, I couldn't quite catch that, what was the name please?"
"Shahnsun in Hartsidnls."
"How do you spell that?"
"Tsch... I don't know."
"Well how the fuck do you expect me to know, fucktard?"*

"Deja Vu nightclub in Swanley."
"Didn't I just give you that number?"

"X in Southampton."
"Okay, and the address?"
"Flaming Fiery Funky Monkey."
"...are you sure?"
"Well, that's what I've got here...."

On top of that I spoke to Krishnan Guru-Murthy who'd been given the wrong number and was quite annoyed about it. He was very polite and angry at an appropriate level. I also spoke to Simon Cowell's ex Terri Seymour: A woman phoned up and tried to claim that she'd been given a wrong number. The guy who'd taken the call was sitting next to me and showed me what he'd given her - the right one. She wanted her money back. I took all the name and address details etc. because we have to.
"And are you the bill payer?"
"No, Simon Cowell is."
"...sorry?"
"Oh, er, never mind, don't worry about it. Goodbye."
She'd tried to claim back a 39p call.

*no, I didn't say this
(, Thu 3 Sep 2009, 14:15, Reply)

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