Shouting! Slave-driving! Piss-taking! Moolah!
Serious post first, then the comedy ones to follow (and I expect there to be a whole load, based on my last 7 and a half years of employment).

I am a call centre sales manager. I have responsibility for a load of business per annum, and a few employees in my team. I work in outbound b2b advert sales.

I fucking love it.

It's pressured, foul-mouthed, hectic, stressful, long hours (I'm in from 0515 until 1600), anarchic, and it's a scream. The people I work with are all good company (with one or two exceptions) and I love going in.

Sure, if you can't take having the piss taken out of you, if you cry when you get yelled at, if you like Health and Safety and Political Correctness, and if you want to ponce around doing nothing and talking about EastEnders sure, you'll hate it.

But an assertive, busy and successful outbound business sales call centre? Ace. Especially on my money and bonuses these days!

Although inbound call centres are for retards who can't think for themselves. They're soul-destroying; merely abstract production lines for the hard of thinking and low of earning. No wonder the service you get from them is rubbish.
( disasterprone "Pyjamas caused the Holocaust", Thu 3 Sep 2009, 15:33, 2 replies)

Worked in an outbound call centre for a summer and a bit
Actually, 'tele-appointing', but outbound nonetheless.

It wasn't 'bad' telesales, as you weren't selling anything and you did need a head on your shoulders to do it, as you were calling people who earn 6 figures a year. It didn't matter.

The monotony made me want to literally pull my own tongue out. Just click, click, click, dial, try and get through, tap out a note about the result, next one. For 8 hours.

The money was quite good, even without any commission basis, but Jesus Christ...
( Rookie You'll have to speak up, I'm wearing a towel, Thu 3 Sep 2009, 16:05, closed)

I remember my first job
at Zenith. That was hell on earth...

There are some awful monotonous jobs there, but b2b is great - people are civil and you have a product.

Also there is huge scope for creativity and quick thinking.

It can be monotonous as you are aiming for targets and doing the same things daily, but every call is different and in my role I have so much to do all the time it stays fun.
( disasterprone "Pyjamas caused the Holocaust", Thu 3 Sep 2009, 16:13, closed)