Have a pea...
I used to work for T-Mobile. And mostly, I had a right old laugh. The stalker for example who used to like calling up and hanging up if he heard a bloke's voice, or if he stayed on the line, would start getting extremely freaky, by asking the ladies in the office out on dates. Or the massively angry Scot who always rang to query 20p on his bill. Or any of the other variety of callers who otherwise brightened a dull day.

However, one of these was not so bright. A lady called up, sounding quite distraught. It seemed she had deleted a voicemail from her father. Her sadly departed father. Looking back, you'd think now there would be a backup system in place to retrieve these. Unfortunately, there wasn't. Having to explain that final piece she had of her father was gone forever was one of the most difficult things I have had to do in this job.
( jim_bob can herd cats., Fri 4 Sep 2009, 14:36, Reply)