Abusive calls
I used to work in a catalogue company's call centre in Sunderland (where I am from, making me a Mackem) and handled requests for new catalogues. I was on a quiet late shift so all the staff were sitting around one bank of desks. A call came in to a middle aged woman on the team who after about 10 seconds looked horrified and jabbed the release key on the phone, she was so shocked she could barely tell us what had happened. The next phone in the group rang, to another middle aged woman in the team, after about 20 seconds she too abruptly ended the call. The next phone rang... it was mine, the conversation went a little like this:

Me: Good evening (catalogue name), would you like a catalogue sent out?
Caller: Ah, you're a sick fucking bastard, wou working for a womans catalogue so you can get free clothes you fucking pervert.
Me: No sir, I do it for the money, we don't get free clothes.
Caller: I bet you're a fucking tranny anyway you sick cunt
Me: Sir, would you like a catalogue sent out for you to order a nice dress from?
Caller(now clearly getting more irate at my calmness): you're a fucking sick bastard, fucking transvestite, that's a fucking Geordie accent you cunt, you sitting in newcastle in your fucking dress?
Me: excuse me sir I'm not actually a Geordie and I do take offence at being called that so I'll have to terminate the call. Thanks for calling (catalogue name).

...he didn't call back
(shez, Fri 4 Sep 2009, 17:38, Reply)