Ethnicity
First operator - Australian accent - was unintelligible and maybe it was she that managed to cut me off. Unintelligibility in a call centre worker isn't tolerable, whatever the ethnicity.

Second operator, East Asian(not South Asian)accent. Apparently a blithering incompetent.

Third operator, again East Asian (not South Asian) accent, apparently effective and efficient, as the whole call was over in a minute or so, and the technician actually turned up.

Race does not enter into it. However Telstra (Australia) is known in Australia for the blithering incompetence of the entire administration. That is in marked contrast to their techical staff. My experience with them goes back to 1980 - 81 and it has been negative in all cases but one or two.

Anyone who calls Telstra for any purpose whatsoever is facing the possibility of being stuffed around for anything up to months.

Why, pray tell is it important to assume that I have "highlighted" the ethnicity of the operators when I merely mentioned it?

And what are callers like me, exactly? Eh? Eh?
(Redemption blamed it on the Bossa Nova since, Sat 5 Sep 2009, 13:58, Reply)