The
thing about phone ET is though, that you are not only in a queue for God only knows how long no matter what time of day you phone, you also tap your phone number in when asked, and then when you do eventually get to speak to a human you get asked it again.

I phoned only a few months ago, as my line had been cut off for me not paying the bill. Since moving here 6 months ago, I have not once received anything from BT apart from the initial 'welcome letter'.

That letter was thrown away at the time.

The woman was constantly telling me to look at a bill so I could get my customer number. A bill I haven't ever received.

This went around in circles for bloody ages.

Out of 6 months, I have had a phone for 3.

You can sort of understand why people get a little bit pissed off.
(dchurch bah, Sat 5 Sep 2009, 15:21, Reply)