Call Centres
Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
( , Thu 3 Sep 2009, 12:20)
Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
( , Thu 3 Sep 2009, 12:20)
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Like everybody else I get cold called....
so we have an answering machine for calls we actually want, and it means that we can screen calls, anyone who knows us just has to keep asking if we are there and we can answer. Most cold calls don't leave anything, it's just a beep left as a message, then after dialling 1471 we can rejoice that we didn't answer.
Once, however, the phone rings whilst I was in and the answering machine kicked in.....
"I'm sorry we aren't able to take your call, please leave a name and message and we will contact you"..... Beeeee.....
The minute the beep stopped a voice started "Hellomynameis*whatever*andI'mcallingfrom*wherever*andIwaswonderingifyouwouldbeinterestedinsomeofourcurrentoffers...."
Clearly he hadn't noticed this wasn't a person. He went on....
"...asoneofourvaluedcustomersatthemomentwewouldbeabletoofferadiscountof*blahblahblahcantrememberwhtitwasbuthecontinuedinthisvein*andyoucouldpaythisover...."
I knew cold calls could be scripted but the chap didn't even breathe. This went on for a good 2 or 3 minutes....
"...ifhoweveryouwereto*someotherdealhehad*wewouldbeableto*blahblahblah*andofcoursethatwouldcomewithourextendedguarenteeaswellas..."
Finally, he finished his lines and asked if we were interested
"...naturally*blahblahwafflesomethingaboutcoolingoffperiodsorsomesuch*Ihopethishasbeenofhelptoyousirwouldyoubeinterestedinanyofouroffers?"
As I wasn't even there of course he got no reply, so he tried again....
"Hellomynameis*whatever*andI'mcallingfrom*wherever*andIwaswonderingifyouwouldbeinterestedin...... Hello?"
Whereupon he must have realised what he was actually doing, but just in case he thought he'd better check again...
"Hellosirareyouthere?"
Finally it either dawned on him that he was talking to a machine, or his 4 minutes 30 second call time limit had been exceeded and he was required to hang up.
Bless him.
( , Sat 5 Sep 2009, 19:13, Reply)
so we have an answering machine for calls we actually want, and it means that we can screen calls, anyone who knows us just has to keep asking if we are there and we can answer. Most cold calls don't leave anything, it's just a beep left as a message, then after dialling 1471 we can rejoice that we didn't answer.
Once, however, the phone rings whilst I was in and the answering machine kicked in.....
"I'm sorry we aren't able to take your call, please leave a name and message and we will contact you"..... Beeeee.....
The minute the beep stopped a voice started "Hellomynameis*whatever*andI'mcallingfrom*wherever*andIwaswonderingifyouwouldbeinterestedinsomeofourcurrentoffers...."
Clearly he hadn't noticed this wasn't a person. He went on....
"...asoneofourvaluedcustomersatthemomentwewouldbeabletoofferadiscountof*blahblahblahcantrememberwhtitwasbuthecontinuedinthisvein*andyoucouldpaythisover...."
I knew cold calls could be scripted but the chap didn't even breathe. This went on for a good 2 or 3 minutes....
"...ifhoweveryouwereto*someotherdealhehad*wewouldbeableto*blahblahblah*andofcoursethatwouldcomewithourextendedguarenteeaswellas..."
Finally, he finished his lines and asked if we were interested
"...naturally*blahblahwafflesomethingaboutcoolingoffperiodsorsomesuch*Ihopethishasbeenofhelptoyousirwouldyoubeinterestedinanyofouroffers?"
As I wasn't even there of course he got no reply, so he tried again....
"Hellomynameis*whatever*andI'mcallingfrom*wherever*andIwaswonderingifyouwouldbeinterestedin...... Hello?"
Whereupon he must have realised what he was actually doing, but just in case he thought he'd better check again...
"Hellosirareyouthere?"
Finally it either dawned on him that he was talking to a machine, or his 4 minutes 30 second call time limit had been exceeded and he was required to hang up.
Bless him.
( , Sat 5 Sep 2009, 19:13, Reply)
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