call the engineer
For your information, it's impossible to call a bt engineer when you work in 151. As the problem had been fixed I would have had to call the engineers control (impossible after 6pm) I worked 6 to 11pm.
I don't see how "Broken Wire" and "Fixed broken wire" is not understandable. How a wire is broken could come from hundreds of different things, it's impossible to know (wind, vandalism, animal strike) and engineers are not psychic.

As for my customer service, how about one day when working before 6pm I tracked down an engineer, pleaded with him for an hour until my face was blue. Just for him to go to the dead phone skip and retrieve a phone and return it that he'd taken from an old gent who wanted it back as it was the last thing his recently departed wife had ordered.
For that I got a thankyou from the customer and an official warning for taking so long on calls.

Or how about visiting an old lady on my way home strictly against rules, sackable even) to plug in her extension phone as she couldn't reach the socket.
That was my kind of service level.

Oh, and you are a wanker.
(Captain Spacker I lick windows, Sat 5 Sep 2009, 20:05, Reply)