Call CentresDreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
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Scaryduck LIKES EGG, Thu 3 Sep 2009, 12:20)
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Sorry to sound like a square...but this is the reason I will never deal with SKY again, nothing ever went right, the customer service people I spoke to were utter cunts. Yes, cunts. I have worked customer service before so I was always polite, but this seemed to count against me and by the end of my time with sky I had to take names and write letters of complaint to get things done.
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Colonel Dracula Two manky hookers and a racist dwarf, Mon 7 Sep 2009, 12:25,
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I sympathiseThe system at the call centre I worked at was appalling - 13 hour shifts so by the end of the evening you need to muck about like that or else it becomes impossible. The staff turnover rate was 100% so no-one ever had much experience.
If your inclination was to be helpful there were limits to what you could do. People were listening often and every time you said 'Look, I'm not supposed to do this but...' they would take you to one side and say 'We're a business.'
Having some fun at the start of the call was the best we could achieve without actually telling the stupid customers to fuck off.
(, Mon 7 Sep 2009, 22:10, closed)
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