Still going on
I may have mentioned my altercation with the company that sounds a bit like 'Your rope car', here's an email I sent them a couple of months back. This is still on-going by the way. The only satisfaction I have is wording these missives.

So, ladies and gentlemen...

Dear Ms Lindsay,

Your recent emails have left me astounded and bewildered. My complaint email was sent to you on 14th December 2009, why are you dealing with it only now, EIGHT MONTHS after I contacted you? Wait, I think I have the answer, I told my credit card not to pay your invoice for towing your car from Cambridge railway station to the local Vauxhall dealer. Why did I instruct them not to pay it? Because I had already made full and final settlement of this incident, months before. I managed to get this matter dealt with by the York office - they charged me for rental up to Saturday 12th December and for diesel - both of which I agreed to, just to put the whole sorry matter behind me for good and all. THIS WAS AGREED.

There was no mention of being charged for getting the car from the station to the dealer and this amount will have to be claimed back from your insurers, or under the new car warranty. Either way I AM NOT GOING TO PAY THIS.

Do you realise that the original rental cost was £78.27? On top of this I had to pay for an extra week's rental that I didn't use, train tickets from Cambridge to York TWICE. I also wasted hours of my life and spoilt what was to have been a relaxing weekend break. It cost me over £300 ON TOP of the original rental cost and has ensured that I will never rent a car in the UK again, and I will also tell anyone that listens not to rent from your company.

I have already paid the extra rental, back in March this year, the cost of the towing was only taken from my card this month. I stopped the payment and, lo and behold, my 'complaint' has been looked at and dealt with in one morning by you. Did you know that I'd settled this account?

I am not satisfied with your reply. I appreciate the refund of the fuel charge but there is no way I'm paying for the recovery of the vehicle at this late date. People in your organisation are very hard to get hold of, but I understand your new Chief Executive is called Philippe Guillemot and I have attempted to copy this email to him. If I have the address wrong, I would appreciate it if you could let me have the correct one so that I can raise this matter with him, or his office. I have paid you over £200 as a 'stupid tax' for losing the key, I don't intend paying any more and look forward to your acknowledgement of this state of affairs. If you insist on maintaining your decision, please let me know the next step in escalating this complaint.

Yours,

Che Grimsdale (Mr)
(Che Grimsdale Best before:, Thu 2 Sep 2010, 13:36, 2 replies)

"Computer says no..."
(libraryboy Cheer up, you could be french!, Thu 2 Sep 2010, 13:45, closed)

I used to work overseas.....
(and move around between countries quite regularly) ....aside from the fact that whenever a forrin polissman saw a UK driving license they mostly decided that they couldn't be arsed......

we used to hire cars really very regularly. The details we gave we always a chick who had moved 4 times without ever bothering to inform the DVLA (or rather, she had left the UK 3 years before and her family, which was her correspondence address, had moved lots). So we really couldn't give a toss about parking tickets/speeding fines etc. We're pretty sure she's wanted by Interpol now.
( kappynitty doubled your entendre on, Fri 3 Sep 2010, 3:03, closed)