Part of the problem.
Remember how snowy it was in the new year? Remember how most flights got cancled due to ice? Well a certain strike prone airliners decided the best way to deal with this was to take everyone's luggage, lock it in a room and not let people have it until a large pile had built up, then they would pay thousands to get in emergancy staff to get the baggage back. I was one of those drafted in. After a days training, me and a bunch of people I knew from my last job are put on the phones to explain that we didn't know where your bags are, we could not offer anything like fair compensation and that the bag might find it's way to them if they wish hard enough.

I revived many complaints, mostly very reasonable, as in "You took my bags, you should give them back." however, these are no fun. The pick of the best are as follows:
- Your a useless bastard! (when I wouldent break the data protection act)
- You should go and look for my bag yourself! (I'm in Newcastle, the bags in London)
- Your very uncourtious! (This I resent, I am a very polite person and actualy phoned her son in Iran for her despite it being a bending of the rules. I gave her a telling off and then located her bag for her)
- I'm going to have you sacked. (My reply was "I have done everything in my power to help you and have broken no rules, plus my job ends in two days so I don't think they should bother)
- I'm phoning the police! (I advised them they are free to do what they want, but they may want to be careful as I didn't want then to get done for wasting police time!)
- My husband is on leave from Iraq and you have ruined it! (This was gutting, I felt like a twat and all I'd done was try and help)
- I want to speak to your manager! (I don't have one, and even if I did, he gets the exact same information I do, you'd be better off with the complaints department)


The worst job I've ever had, I was made to feel like a cunt for trying to help. I was usualy on the customers side.
(Mong goose, Sat 4 Sep 2010, 1:30, 1 reply)

the moral of the story is
don't work for cunts
( Smash Monkey lowering the tone of the whole internet, Sat 4 Sep 2010, 1:39, closed)