Ok, so you might have got a slightly dodgy assistant
Then again there are a million and one defences for just shrugging you off. Maybe they were having a bad day. Maybe they didn't know, maybe it was their first day, or not their department (that does happen, it's valid and I hope the manager laughed in your face for complaining about that). Maybe thy were on their lunch, and they couldn't wait for the opportunity to get off the warehouse floor and way from the noise and screaming children and general hell that makes up ikea. It's not like the guy told you to fuck off, or gave you wrong advice deliberately. Ge simply couldn't help, that's not exactly great customer service but it's hardly worthy of what you did. Cut the guy some slack, he's working minimum wage in a shit job.

Also, the "I spent £800, I deserve the best" attitude sickens me. It's fucking ikea. If you want to be given the gold star treatment go and spend thousands in House of Fraser. £800 is pence in the world of home furnishings, it doesn't make you special.
( SugarSpunSister Yeah, whatever, Mon 6 Sep 2010, 10:42, 1 reply)

Hang on a minute
I've just re-read it. So after he shrugged, he then proceeded to go above and beyond and search high and low until finally taking one off SOMEONE ELSES TROLLEY so you could get what you wanted?

You got excellent service for Ikea. I'd have apologised and pointed you at the manager.
( SugarSpunSister Yeah, whatever, Mon 6 Sep 2010, 15:40, closed)