TalkTalk
The story below reminded me of this escapade with them.

A few years back before i had broadband, i had a knock on the door and a smily bloke in a suit stood there and told me he was from Talk Talk and wanted to offer me a deal so great i would be chasing him down the street for it.

The deal consisted of telephone and broadband for something like 15 quid a month. I thought it was an excellend deal as other providers were charging £20+ a month JUST for BB at that time,and not being a big lover of our only other provider, BT, i read through all the paperwork he had given me and decided to sign up. He tells me that i would be getting a pack in the post in the next week or two with all my info about phone and how they would set up the broadband etc.

Two weeks go by. No pack. I wait. Another week. Nothing. So i call them up and ask whats happening and get told that the pack was sent but they would send another just in case. Whilst there i asked about my broadband and when i would be getting it all sorted out but shock horror, they knew nothing about the broadband aspect of my order. No problem, mistakes happen. Can i have it added now please? But there was a problem. Apparently i live in an area where we still use copper wires in our local exchange so basically i cannot have it.

I was not happy about this as i had been promised broadband and was getting fed up with dial-up porn and long waits for music torrents to download. I wrote a letter to them explaining how i was sold broadband and so i should get broadband damnit! (I suppose i expected them to come and dig up the road and install it, i was pissed off!). I got a letter back from their CS team explaining that they were sorry but some field sales staff had "mistakenly sold broadband in my area and were being re-trained". That to me is mis-selling a product which i was now paying for in my monthly 15 quid. I pointed this out to them in the last letter i sent telling them after cancelling the service and going back to BT. But as Sky now offered broadband i had taken this and it had cost me 40 quid to setup. I itemised my cost and deducted this from the bill and ended up giving them about 20 quid in the end. Thought i might as well see if it could get away with it. They sent a letter from their debtors department saying it was not acceptable and would take further action if did not pay the outstanding balance of £40 so i sent a copy of their letter which basically admitted mis-selling and that i would be forced to take it to OFCOM.

I never heard from them again...

To this day i have never used Talk Talk or the Carphonewhorehouse again. But i still regularly enjoy using Sky broadband which i have to say, is really flipping good.
(Beaverman Opulence, I has it., Tue 7 Sep 2010, 18:24, 3 replies)

Ah I know them...
I used to have AOL when it was just broadband time, they were good, no problems, couldn't fault em... until Craphone Whorehouse took over. The speed dropped from 4 to 1Mbit, I was told it was because they were "changing to UK servers" and for months I eventually gained a variable connection that lost synch about once an hour, more so at peak times. So I went across to O2 and phoned Craphone and told em I was off and they could stick it up their arse.

They tried their hardest to keep me including using the phrase "oh I see you are still on the US servers that is why you are getting discon'ed frequently". If I had a gun then I would quite happily kill every person in their call centre. Their support team also managed to FUBAR my Buffalo router (which I bought to replace the useless Netgear piece of toss they had told me I should use) which luckily I managed to refund.

I should pop a turd in the post really.
(elfinpunk Touching Cloth Since, Tue 7 Sep 2010, 18:36, closed)

I don'ts gets
How could Sky give you broadband if Talk Talk couldn't?
(Vice Admiral Sir Charles Cockbrush KCB MBE DSO, who is finding it increasingly difficult to log into b3ta.com wants to duck your aunt and kick your puppy, Wed 8 Sep 2010, 11:50, closed)

Sky do it through your copper wires and the BT line.
Talk Talk do it errr, well they could not do it at all but were still selling the service promising it. There was some mention of the exchange being "unbundled" whatever that meant.
(Beaverman Opulence, I has it., Wed 8 Sep 2010, 13:12, closed)