To the Mr Angries and Pre-Menstrual Harpies
When you have a complaint rather than going in all guns blazing why not try being nice first. Not all businesses are staffed by couldn't care less service droids and an alternating series of clueless muppets. Most small businesses take customer service very seriously so why not give them a chance first before you start getting rude?

Mrs Angry - you might get your replacement or refund that you wanted and was probably your right, but nothing more, and in the end everyone just thinks you are a cunt. On the other hand Mrs Nice who had the same problem would have got what was her right and maybe a freebie as a "good will gesture" for the "inconvenience" and in the end everyone's happy.

Businesses will do what they can to keep good customers onside. No business is going to be too upset that a ranting twunt is going to take their custom elsewhere.
(funkmotor is not the droid you're looking for, Tue 7 Sep 2010, 22:33, 2 replies)

Always do the stepped approach
Start reasonable and polite, if you get the screw over, THEN start to ratchet it up as the cunts had the chance, blew it, and now have the consequences to deal with
(Sir Tainley Barking Ezekiel 23:20, Tue 7 Sep 2010, 22:40, closed)

Having worked in retail most of my adult life
and the fag end of my teenage years, the last sentence of this post is possibly the truest thing ever written.
(Ceasar Flunk can see your house from here, Wed 8 Sep 2010, 20:34, closed)