
I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?
( , Thu 2 Sep 2010, 13:16)
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the rage was understandable in many ways and I had to struggle not to take the same approach myself... but I'm glad that a little voice somewhere in my mind said "it's not this agent's fault, let's be nice and see if he can help me". But yes, the policy of overbooking is appalling.
( , Wed 8 Sep 2010, 1:05, 1 reply)

The ones who can't do anything about it usually get the worst of it from customers.
( , Wed 8 Sep 2010, 22:35, closed)
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