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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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Npower....... Mathmatical geniuses...
I started renting a house with a Friend and we Set up our electric/gas with Npower. They gave us a card with which we could pay a monthly amount at various paypoints to cover our bills. We weren't sure how much money we would need to cover the bills so had a guess they would come to around £200 a quarter so agreed to pay £60 a month. After a very cold winter the bill we got was high and we were about £20 short on our card so they put our monthly payments up to £90. (a bit steep i thought) anyway when the next bill arrived we were about £100 in credit, so i rang and asked if we could lower the monthly payments back to £60. they agreed. We got a letter a few days later saying they had done this. So the next bill arrives and we are about £140 in credit. We however got a letter demanding £90 immediately as we hadn't been paying enough on our card. I wrote back to tell them we were in credit and sent a photocopy of the letter agreeing to change the payments back from £90 to £60. We got more final demands and this went on back and forth until they threatened to take us to court. Another quarter had passed in the meantime and we were now about £180 in credit and they were now stating we owed them £180... I really really wanted them to take me to court by this point. But they sent an advisor round to help me deal with my "unpaid bills and debt". When i explained to the advisor and showed them all the correspondance and proved we were £180 in credit he basically did a facepalm and got them to refund us the money. Needless to say we changed supplier after that.
tl:dr Npower are twats.
(, Thu 23 Feb 2012, 23:59, 2 replies)

(, Fri 24 Feb 2012, 1:44, closed)
they are not the only power providers to deserve this epithet.
(, Fri 24 Feb 2012, 3:37, closed)

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