Insurance company lunacy, part one...
The future Mrs Kenny Martin renewed her car insurance recently. She was with Direct Line, who were advertising loads of deals - phoning them, she was told that these were only for new customers, so she wasn't entitled to them.

After telling them she didn't wish to renew her policy, she took a new one out with - you've guessed it - Direct Line, taking advantage of the now available deals.

...and then got a phone call a couple of weeks later saying "We're still waiting for your proof of no-claims bonus from your previous insurer"
When she told the guy that Direct Line was her previous insurer and why, he told her that it happens all the time...
(Professor Kenny Martin Hmm? What?, Sat 25 Feb 2012, 14:56, 1 reply)

Yup, I have to do this
Every year since RBS took them over.
(all my scars face forward possesses 2.5% of a hyperalloy combat chassis, Sun 26 Feb 2012, 9:55, closed)