Corporate Idiocy
Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits
( , Thu 23 Feb 2012, 12:13)
Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits
( , Thu 23 Feb 2012, 12:13)
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For about 6 months I worked for a large electricity company.
I worked in the section that dealt with large commercial customers.
We each looked after a couple of accounts, I looked after two high street chains. My job was to make sure the bills for these chains were all in order before sending them out. Each store was billed separately with the whole bill being sent to the company each week.
Now the corporate idiocy involved was my job. To this day I'm not quite sure what I did but it seemed to consist of this:
Each month the system would generate an estimated meter reading for each site. Once a year or so a meter reader would go round and take an actual reading. Different stores would have their meters read each month. This is where I came in. The reading would get flagged up if it was unexpectedly high, I would tell the system it was fine and to get on with it.
It would also get flagged up if the reading 'went round the clock', by which I mean if the last reading was 98567 and the new one was 00056 the system would get upset thinking that the new reading was lower. I would tell it that it was fine.
And that was it. That was the sum total of my job. To go through a load of meter readings that the system flagged up as being wrong and telling them it was fine. I had two bills to do each month and this was a full time job.
I got paid £14000 a year to do this.
( , Sun 26 Feb 2012, 17:58, 2 replies)
I worked in the section that dealt with large commercial customers.
We each looked after a couple of accounts, I looked after two high street chains. My job was to make sure the bills for these chains were all in order before sending them out. Each store was billed separately with the whole bill being sent to the company each week.
Now the corporate idiocy involved was my job. To this day I'm not quite sure what I did but it seemed to consist of this:
Each month the system would generate an estimated meter reading for each site. Once a year or so a meter reader would go round and take an actual reading. Different stores would have their meters read each month. This is where I came in. The reading would get flagged up if it was unexpectedly high, I would tell the system it was fine and to get on with it.
It would also get flagged up if the reading 'went round the clock', by which I mean if the last reading was 98567 and the new one was 00056 the system would get upset thinking that the new reading was lower. I would tell it that it was fine.
And that was it. That was the sum total of my job. To go through a load of meter readings that the system flagged up as being wrong and telling them it was fine. I had two bills to do each month and this was a full time job.
I got paid £14000 a year to do this.
( , Sun 26 Feb 2012, 17:58, 2 replies)
I'm guessing it was a case of not fucking up or they'd lose the contract,
14 grand a year for a human to check the bill vs 1.4million a year if they lost the contract is a no-brainer. That's assuming the customer had a choice of provider.
( , Mon 27 Feb 2012, 13:37, closed)
14 grand a year for a human to check the bill vs 1.4million a year if they lost the contract is a no-brainer. That's assuming the customer had a choice of provider.
( , Mon 27 Feb 2012, 13:37, closed)
Now you put it like that
I guess it did make some kind of sense.
( , Mon 27 Feb 2012, 22:49, closed)
I guess it did make some kind of sense.
( , Mon 27 Feb 2012, 22:49, closed)
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