I used to work at British Gas
I didnt chose to work there, it was either redundancy or take a call centre job working for Prepay electricity Customer services.

It was horrible, and probably one of the worst jobs ive ever had.

99% of the calls would involve abuse. Either a problem with the 'Leccie' or People wondering why their bill shows a credit, yet once we take a reading, find they are no longer in credit £1000.

The worst part though, was the countless cases where people would turn up at a new property with the meter already running on emergency. Typically families relocating. Who have no electricty. If they rang on a Thursday after say 3pm, the usual next call out to issue a new Key for the meter would be Monday. Imagine moving into a house with newborns. During Winter. Poeple would be on the phone in tears.

Actually - there is a worse part. We had a compulsary upsell motive. If we were found to have not offered Dual fuel (or something similar) 3 times or more, we could face disaplinary action. I saw a few people lose thier jobs over such actions.

Imagine trying to calm a young lady down who is in tears, explaining there would be no gas/Electric for their new home for 6 days (over easter) knowing at the end of the call, asking if they would like their boiler covered? I had to. Dozens of times.

@rseholes.
(Dan dan dan They tik urh jerbs!!!, Mon 27 Feb 2012, 16:05, 3 replies)

That is
kinda mindless.

Mixing up customer support and sales doesn't sound like a very good idea.
(username failed moderation, Mon 27 Feb 2012, 16:08, closed)

I know.
The Customer Service Dept would make the sale, then transfer through to sales, who would get the comission, and nab the sale.

Leaving me and my team to deal with the complaints.

Horrid Job.
(Dan dan dan They tik urh jerbs!!!, Mon 27 Feb 2012, 16:22, closed)

I've heard that British gas is some of the most foul, smelly, rank, abhorrently vile types.

( BrokenCoccyx doesn't mind if you grope on, Mon 27 Feb 2012, 23:06, closed)