Running a small business in a rural locale
A chap came in to ask about buying a new printer. I talked through the options with him and he opted for a small laser printer. I ordered it and it arrived.

I got a call the next day to say he was having trouble installing it. I went round to discover he didn't have a USB port because his machine was over 10 years old. Being nice and having a spare USB card I tried installing it for him, but his windows 98 SE wasn't having it. I offered to reinstall windows for him and he snapped at me to fuck off and give him his money back.

I politely informed him that he could bring the printer back to my shop and I'll discuss a refund with him. Firstly, he demanded I took the printer away there and that he wanted a full refund there and then.

I explained that as he took it from my shop he could return it to it, and that I wasn't walking a couple of miles in the pissing rain with a printer under my arm. I also told him that as he'd ignored the specs and installation instructions (he'd put the toner in before checking he could actually plug the fucker in) that I couldn't give him a full refund as it wasn't in a resaleable condition.

This was the only time I was thankful for being in the Federation of Small Businesses. When he threatened to sue me for miss-selling the product they stood by me, offering to pay any legal costs incurred.

I did all I could to help. I wrote to him offering to try resell the printer for him (giving him all monies raised), offering him a refund less the cost of a new toner or to reinstall windows for him as originally offered and the cunt kept being aggressive and demanding a refund.
( CowJam, Thu 4 Sep 2008, 18:40, Reply)