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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Being a Retail slave.....
Worked in retail for the past two years, short amount of time in the job world, but long enough to have dealt with a large amount of arseholes and cunts, lets start with when I was at McDonalds

Every friday, without fail the same group of mindless scallys would congregate inside, we would have to chuck them out for dancing on table/threatening staff/shitting in the urinals within half an hour of them arriving, they would then follow up by standing outside for the next three hours until we closed.

We used to have a really nice guy who came in every saturday morning to grab a bite to eat, one saturday he walks up to the till, happy as ever, then his expressions goes vacant and I hear him mutter "Fuck".
He then vacates the premises immediately, the bugger had pissed himself at the counter. Bugger them if they thought I was gonna clean it.

Now, on to the second Job, A popular game retailer that rhymes with "Game"
Oh, fuck.

Customer trying to bring back a console he had plainly bust himself. Argues with the manager for a good 10 minutes, until storming off, parting with the comment; "I don't have to put up with this hassle, I'm a doctor"

Few weeks later this pleasant seeming lady comes in to trade in a fuckton of old PS2 games, as is to be expected, they aren't all in good condition, and they don't really trade for more than £2 each.
Since if a disc is damaged, we have to take £1 off the price to be able to take it in, I guarantee her that if something is damaged and trades in for less than £1, I will give it her back, as she would be paying us to take it away from her.
Everything goes through fine, ten minutes later, she comes back.
"I looked at this receipt, and this game traded in for £1"
"I know that"
"You promised me that if it traded in for £1 or less you would give it me back"
"Sorry, I said that if it was damaged and less than £1"
"I want it back"
"Sorry, we ccan't do it, the receipt you signed was a legally binding contract saying that you accept the prices displayed on the receipt"
"WELL FUCK YOU, I'M GOING TO REPORT YOU TO TRADING STANDARDS YOU BASTARD"
(My boss)"Please exit the store"

Also, a few weeks after Easter. I am on a 1:30 (this bit was important) until 5:30
A lady comes in to trade for cash, she seemed happy with the price she was getting, then I asked for the two required forms of ID.
She had one, and this is the conversation that followed;
"You told me at 10am today that I only needed one"
"Sorry, It is a government legislation that we have to take two forms."
"SO ARE YOU TELLING ME YOU LIED TO ME ABOUT THE LAW?!?!?!"
"Sorry, what time did you say you came in at?"
"10am"
"I started today at 1:30"
"Bugger off"

There's more where those came from, available on request.

Oh bugger, how I do ramble on.
(, Thu 4 Sep 2008, 18:40, 4 replies)
what..
Goverment Legislation says you have to take two forms of ID from someone selling something?
(, Fri 5 Sep 2008, 0:21, closed)
That's always
what I've been told by my boss.
Might just be rubbish though. Either way, It's company policy for us to have to do it that way, and if it's legislation or not, that word sure seems to make people understand quicker.
(, Fri 5 Sep 2008, 8:35, closed)
hmm
I've never had to show any ID when trading games in, anywhere...

...although it has been about three years since I actually traded something into a store.
(, Mon 8 Sep 2008, 13:49, closed)
It's only
When trading in for cash
(, Tue 9 Sep 2008, 7:57, closed)

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