Call Centre Story Reversal
OK, a bit of a reversal on the general theme:

So I called my wonderful bank HS-guess-the-rest, to complain about the fact that a credit card transaction had failed to be processed, and as far as I was being told by the vendor, was down to my bank declining the transaction. I'm not a stingey bugger, I had plenty of funds for this, but I digress...

So I'm calling the Complaints department of said bank, because I am an aggrieved customer. The "conversation" went something like this:

Me: "Hi there, I've got a complaint about the fact a transaction was declined"
Her: "......silence......"
(I listen a little closer, and notice she's not silent, but is infact talking to her colleague sat beside her)
Me: "HELLO"
Me: "HEEEEELLLLLOOOOOOO......"

(after a couple of attempts, I realise that the automated call system has patched my call through to her, and she is oblivious to the fact that she has a call. In fact, because of the distance of her voice, I summised that she had taken off her headset. The conversation she had with her colleague went something like this):

Her: "And he said, why can't you access my account, I've given you my details, and I said, well you haven't given me the correct security details, so I can't verify that you are the account holder, and the account is in your wife's name. Well my wife isn't here right now, and she's not going to be very impressed if I have to phone her up and wake her just to get her details for this stupid thing. Well I'm sorry sir, you will have to do this, or call back another time when you do have her details. I'm not FUCKing taking this bullshit, I demand you let me into the FUCKing system. Sir don't take that tone with me. Why the FUCK not, you're not being FUCKing helpful. I'm sorry I'm not being FUCKING helpful sir, but that's not my FUCKING problem... and another thing, who the fuck does he think he is, ordering me around like that, I mean fucking hell, I'm not here to take this kind of bullshit, that guy can go fuck off..."

(Towards the end of this tirade, her voice became decidely loudly, so I'd decided that she'd obviously put her headset back on. She was still oblivious to the fact she had a live call)

Her: "... I mean, what the fuck, if that guy thinks he can do my job bet..."
Me: "Hello..."
Her: "....Stunned Silence..."
Me: "Hello, I know you are there. Just for your information, I have recorded the last minute and a half of that conversation you've had with your colleague, and will make this available to your..."
Beeeeeeeeep. And I was hung-up upon.

So I promptly called the complaints department back, and spoke with another individual, who actually answered the phone, and I explained my original gripe, and now my new gripe that the complaints department took a call, ignored me, and then hung up on me when they realised they'd fucked up.

I know the kind of shit you call-centre types take, and I'm not defending the ass-hole who got her this wound up, but have some dignity and answer the phone and apologise for it. I since learned via a letter that they'd pulled the tapes of the incident, and the operator involved was reprimanded for her action.

And the sting in the tail, it was the vendors fault after all for not processing my credit card properly!
( DavyBoyInGravyJoy Grey Goose Vodka on Ice, nothing finer, Thu 4 Sep 2008, 19:46, 4 replies)

And that
Is precisely why I mute my headset when I'm having side conversations with my fellow phone monkeys :D
(jamesthegill opens new tabs with his scroll wheel, Thu 4 Sep 2008, 19:50, closed)

Indeed
I know you guys are treated like the scum of the earth, so even when I'm wound up tighter than Gary Glitter in a primary school under constant surveillance, I'll treat you with the same degree of respect I'd treat my mother with. The problem isn't YOURS, it's your company's!
( DavyBoyInGravyJoy Grey Goose Vodka on Ice, nothing finer, Thu 4 Sep 2008, 19:59, closed)

You know what's worse than this?
People who answer the phones whilst chewing or eating.
(brainwrong, Fri 5 Sep 2008, 15:48, closed)

@ brainwrong
...or have yowling children or animals behind them. Also calling from skype from Outer Mongolia.
( pixxelated mocks you with their monkey pants on, Sun 7 Sep 2008, 15:34, closed)