IT Support...
I have so many stories from so many different jobs but my personal favorite as a dept manager - Call passed to me from a chap who has a faulty modem in his PC

I want it repaired.

Yes thats all well and good Sir but its 5 years old

Well I only started using it a year ago

Yes but you bought it 5 years ago

Well its only had 12 months use

goes on for a bit with me saying no go away
I'm never going to use your company again
Good I suggest you find a company that offers a free 5 year warranty on their machines next time

The other favorite was:

'how much am I paying for this call, I want a compensation for calling you, I've been waiting in your Queue 20 minutes to speak to someone'

Well firstly I can see the average wait time is 5 minutes, and secondly this is a freephone number Sir so actually we are paying for you to call us.

Or the time I worked for Dixons in a high street store which happened to have a Curry's next door for many years before the Currys closed. For the uninitated at the time Currys sold everything Dixons did plus 'white' goods i.e stuff for the Kitchen which Dixons didn't do and despite being the same company didn't handle after sales support for as that arm of the company just didnt sell the stuff - Months of people comming in

'I bought a deep fat fryer from here 6 months ago and I want a refund as its faulty' -

Er No you didn't

Yes I did are you calling me liar?

No Sir, its just in the 3 years i've worked here and in fact in the entire history of the company I can safely say we have never sold Deep Fat Fryers..

You're trying to rip me off , Im going to trading standards... sales of goods act.. grumble..grumble....

Are you sure you didnt buy it from Currys when it was next door Sir..

Ermmm..er....

Maybe more stories later as I have so many - Its the reason I never shout and if I have a complaint am always polite when dealing with shop staff and call center staff. Call Centre staff in particular are always more helpful when you tell them you work in one yourself (although I havent for many years)
(Titanix, Thu 4 Sep 2008, 23:42, Reply)