again onetel
Back in the day when more people were on dialup than broadband.

A Business customer had recently switched from Dial up to broadband, as we promised it would save him money by paying one flat fee, instead of 1p per minute.

3 months pass and he calls up. He is shocked at how much his bill is showing, approx £2000.

He then proceeds to complain about how he thought it would only be £27.99 a month.

I check his account and it shows phone calls connecting every 3 minutes, then disconnecting to the same 0845 number everyday for 3 months.

It then dawns on me that he is still using Dialup. For several computers in his office. Upon asking him, he complains. It turns out he connected the modem up correctly. Everything to do with his Broadband was fine, however he was still using the old IE icon and as a result was connecting via dialup.

"i wondered why it was slow" he said.

We made him pay up.
(Dan dan dan They tik urh jerbs!!!, Fri 5 Sep 2008, 10:32, Reply)