Customers from Hell
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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Bloody users
User (in form of official request): "I'd like a report on all the blahs that are blah."
Me(in email to user): "Is that a one-off report, daily, weekly, monthly, quarterly...?"
User: "Ooh, I'll have to get back to you on that one."
Me: "Ok, well, what information do you want on the report? Just the ID of all the blahs or some of the other properties?"
User: "Ooh, I'll have to get back to you on that one."
Me: "Well, alright then. I'll wait to hear from you."
I wouldn't mind so much if this same conversation hadn't happened about twenty times so far this year alone.
These aren't fancy technical IT questions, these are the basic business questions you should have asked yourself the moment you decided you wanted a report. And even if you have no training in business analysis (and we maintain your training record database so don't even go there), even a concussed goldfish starring in a piscine adaptation of Memento would remember what questions I am inevitably going to ask by this stage in our relationship.
Do not make me come round there and introduce you to Uncle Taser.
( , Fri 5 Sep 2008, 22:28, Reply)
User (in form of official request): "I'd like a report on all the blahs that are blah."
Me(in email to user): "Is that a one-off report, daily, weekly, monthly, quarterly...?"
User: "Ooh, I'll have to get back to you on that one."
Me: "Ok, well, what information do you want on the report? Just the ID of all the blahs or some of the other properties?"
User: "Ooh, I'll have to get back to you on that one."
Me: "Well, alright then. I'll wait to hear from you."
I wouldn't mind so much if this same conversation hadn't happened about twenty times so far this year alone.
These aren't fancy technical IT questions, these are the basic business questions you should have asked yourself the moment you decided you wanted a report. And even if you have no training in business analysis (and we maintain your training record database so don't even go there), even a concussed goldfish starring in a piscine adaptation of Memento would remember what questions I am inevitably going to ask by this stage in our relationship.
Do not make me come round there and introduce you to Uncle Taser.
( , Fri 5 Sep 2008, 22:28, Reply)
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