Just after xmas was always the time...
..that people would try and get refunds on any old shit they've got laying around, which you saw a lot of working for a big named record chain beginning with "V" for many years.

Most people just wanted to exchange their "Ministry of Sound Annual 2001" for something slightly more palatable and we'd cheerfully let them, providing they weren't taking the piss massively.

One instance always springs to mind for me:

Foolish Customer: "Hello, I got this for xmas and don't really want it, can I have an exchange?"
Me: "Do you have a receipt?"
Foolish Customer: "No, it was a gift".
Me: "Was it bought in one of our many Mega Stores?"
Foolish Customer "Yes."
(Scrutinizes suspiciously old and manky looking CD and checks computer)
Me: " I'm sorry sir, this item has been deleted for 4 years and our chain hasn't sold it in the last 2."
Foolish Customer: "So can I exchange it then?"

Sometimes situations like these would inevitably lead on to an "I know my rights as a consumer" diatribe, and a demand to speak to the manager. "You are." I would gleefully reply, and remain steadfast in my refusals.
(mcnelson, Mon 8 Sep 2008, 13:51, Reply)