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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Bill Bryson
related a tale in his book 'I'm a stranger here myself' where he did exactly this because he was frustrated with the phone monkey rigidly following policy.

Knowing Bryson though, he probably made it up. But from the fingers of Apeloverage, it is taken as gospel truth.
(, Mon 8 Sep 2008, 17:56, Reply)

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