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The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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I work for a breakdown company who had employed Vinnie Jones to advertise their service.
Ive had people threaten to hunt me down and kill me in my sleep unless i send a patrol out. etc etc
I've also had a man refuse to speak to me, because i'm a woman and couldnt possibly understand what the problem with his car would be (a flat battery).
The worst seem to be middle aged women, like this particular call:
Me: "the patrol will be with you within an hour and 15 mins, im sorry but we are very busy today."
Woman: "Well that isnt good enough, i'm a woman on my own. you cant expect me to wait that long. I'll get raped."
Me: "Unfortunatly i cant prioritse your job as you are in sainsburys car park and its 12pm in the afternoon, if the supermarket has a cafe you will be safe to wait in there."
Woman: "so you are telling me you are going to leave me stranded here??" and so she continues and rants on, i keep on explaining that she is in a safe location blah blah blah
She even wants to speak to my manager, which i say is a waste of time as everything i stated would be repeated.
Finally she got bored and hung up, not before the usual line of "well ill move my business to another company then" like its to hurt me personally. i dont actually care because then it means i dont have to deal with twats like you! ha!
( , Mon 8 Sep 2008, 20:47, 2 replies)
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