
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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why these people think this approach will do them any good. If he'd been apologetic and grovelly with his tale of woe, there's a chance you'd have taken his £30. But no...
( , Tue 9 Sep 2008, 7:42, Reply)
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