Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
(
chthonic, Thu 4 Sep 2008, 16:42)
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The Righteous DisabledSo there I am, manning the entrance gate till to one of Cornwall's many (many) tourist attractions, and this particular Customer From Hell arrives.
Me [Looking into car]: OK, so that's two adults and two children?
Her: Yes
Me: Of course, that's Family Ticket 2 - £25
Her [Slightly shocked]: But one of my children is disabled!
Me: I don't believe we do disabled discount, but I can check for you if you want.
Her: Well you should do a discount. Everywhere does.
Me: Well - all customers use the same resources so it's fair that all customers should pay the same price. I'll phone to check anyway.
***Call Info Desk***
Me: What discount can we do for disabled children?
*Info desk tell me to give her half price on the child to hopefully placate her.*
***End Call***
Me: Ok - I can give you half price on the child.
Her: What about me! I'm a carer!
Me: I'm sorry, carers pay full price. You also can't use the discount with the family ticket as that's already an offer. The new price is £24.15.
Her: WHAT!? You're giving me 75p off!? That's outrageous! [The woman can't do maths]
Me: Err...85p.
***After the last comment she lost it completely***
Her: YOU'RE NOT LIVING IN THE REAL WORLD. THIS IS DISGRACEFUL [etc]. WHAT IS YOUR NAME?
Me: Hawk - would you like to write it down?
***At this point she decides on taking the original offer, stupid cow***
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It's my first time, but be rough, I like it that way.
(, Tue 9 Sep 2008, 11:45, Reply)
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