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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Important
A friend of mine works for a large printer manufacturer doing something clever with contracts. As part of his role he has the (mis)fortune of dealing with internal customers - sales monkeys who are close to agreeing a pan European / global agreement with an external customer. His role is to ensure that everything is watertight legally and that the aforementioned monkey hasn't promised something they can't deliver.
Consequently, as the £ signs and dreams of commission flash through their tiny minds, he often finds himself party to some less than helpful dialogue.

On such an occasion recently a sales twit called him late afternoon;

Sales Monkey: "I've tried calling the French office to get the finishing touches done to this European agreement but nobody is answering"

Friend: "That's because the French office are closed for summer holidays, nobody is there. Didn't you read the email that went round?"

SM: "But I need to speak to somebody in France urgently!!!"

Friend: "Like I said, nobody is there. The French office closes for 2 weeks every August"

SM: "I need to sign this off this week, I demand to speak to somebody in the French office!"

Friend (getting irritated) "Listen, there's nobody there. You'll just get a voice message. It will have to wait until next week"

SM: "but..but...but..I'M REALLY IMPORTANT!"

Friend: "I can't believe you just said that"

Discounting continental holidays and their impact on day to day business for a moment; who on earth in their right mind would declare their own importance like that !?!!?!
(, Tue 9 Sep 2008, 14:10, 1 reply)
Someone
Reeeeeeally important?


Like Ron Burgundy.
(, Tue 9 Sep 2008, 14:29, closed)

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