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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Well that just confirms the people in call centres have exactly the kind of poor attitude I assumed was endemic across call centres in this country.

While I agree there is absolutely never any need to threaten or verbally abuse call centre staff I can understand why people become so frustrated when having to deal with the kind of attitude displayed above.

Captain Wow how can you see yourself as any better than your abusive callers when you make such threatening comments as 'we have your home address, telephone number, sometimes bank details', 'its not unheard of for sackings to occur' and 'It's no skin off my nose if you suddenly find yourself without a pot to piss in because you couldn't behave like a grown up'. Making idle comments like that is about as un-grown up as you can get.

Your attitude of ALWAYS assuming the customer is wrong and expecting them to know your convoluted T+Cs back to front is astounding. Your a bloody call centre for gods sake, your there to help us understand these things and help our customers. We shouldn't have to pussyfoot around you and treat you extra extra nice just to get the service we deserve.

Maybe I've taken this post too seriously but it seems like no matter how polite I am to call centre staff it gets me nowhere.

I know there will always be a minority of very rude abusive customers, which I agree should not be tolerated. But for gods sake drop the attitude and I'm sure the majority of your calls will be much easier.

Rant over.
(, Tue 9 Sep 2008, 14:50, Reply)

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