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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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I think you need to read what I said properly too
Firstly not once did I condone rude or abusive behaviour from callers.

Secondly I never accused you of being rude or impolite. The point I was making is that call centres always seem to take the attitude that the caller is wrong and always about to become abusive.

Fair enough YOU may not be threatening but if those comments about what 'other' call centre staff may do with peoples personal details isn't threatening or insinuating I don't know what is! Why else mention it?

I just get the feeling you tar all callers with the same brush because of the minority of chancers or rude people you have to deal with.
(, Tue 9 Sep 2008, 15:25, Reply)

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