So many customers so little time...
Customer bought a CBR600RR sports bike from us, and four months later brings the bike back under warranty as it won't run, the battery is charged, it has plenty of petrol, their is no reason why the bike isn't running, we check everything in vain, so I call the customer, who swears blind he hasn't touched the bike in anyway and berates me for suggesting he may have caused the problem.

Days pass and we are having no luck at all with the bike, finally the workshop manager decides to check the bank angle sensor (think of it as an electronic spirit level, when the bike goes too far over it cuts the engine off) is functioning correctly, now he is clutching at straws at this point, but removes the front of the bike to check. only to find the sensor was bolted on upside down. We all listened in as he rang the customer and asked him if anyone had dismantled the bike, only to be told yet again that nobody had touched it.

only when dean started laughing and told him gremlins must have done it did the guy admit to messing with it.

total time taken to remove the front cowl and turn sensor right way up - 90 mins = £70 in labour.

total cost for saving face and not admitting you don't know one end of a spanner from the other?

£600.00..... and a voided warranty.

the really sad part was the sensor has an arrow and the word UP printed on it.
( evilamnesiac says fuck you Prince, Tue 9 Sep 2008, 23:30, 5 replies)

reckon this guy had...
all the gear but no idea?


LOL

X
( blaireau69 , the Cumbrian Travis Bickle., Wed 10 Sep 2008, 0:06, closed)

Motorcycles and the hard of thinking
Do not mix well. I'm glad I've never worked in a dealership.

I have, however, come across way too many people who complain that their bikes don't start.

'Have you checked the kill-switch?'


'What's one of them?'
(Miraclefish How appropriate, you fight like a cow, Wed 10 Sep 2008, 9:52, closed)

indeed!
Its the whole macho cock-waving that makes the job hard, people (blokes generally!) pretend they know everything about fixing and maintaining bikes, regardless of their actual knowledge. so they can prance about feeling more like a man (most of them spend all day in an office and revel in the opportunity to play mechanics)

Women bikers on the other hand, tend to be honest, straightforward, admit they aren't professional mechanics and service their bikes properly. We like them.
( evilamnesiac says fuck you Prince, Wed 10 Sep 2008, 10:53, closed)

I agree
I only spent 2 weeks helping my dad at his bike shop. People phoning up asking for a battery for thier Honda. Which Honda? A 600cc. Yes, ok, which one?! Their are bloody millions. Why do bike manufacturers have to redesgn their bikes every year?
( VandenPlas can't think of anything clever - no change there!, Wed 10 Sep 2008, 12:31, closed)

D'oh
Why would he mess with the sensor? Had he screwed about with any of the bike's other innards?

My dealer's service people were kind enough to let me watch my bike's first service, and walked me through each step of changing the oil and lubing/adjusting the chain - so I should be fine with doing that without mucking anything up.

I'm fully prepared to defer to anyone with greater knowledge than me - better that than have a wheel fall off on the A2. :-/
(5150, Wed 10 Sep 2008, 16:07, closed)